Privacy Policy

1. Who we are

OZNUMBER ("OZNUMBER", "we", "us", "our") is a registered Australian business name (ABN 33 646 580 751), operating the website oznumber.com, through which we assist individuals and businesses to have premium Australian mobile numbers transferred into their name, and through which we also buy numbers from individuals and businesses who already own or control them, including buying back numbers we sold within the last 12 months.

This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, our handling of telecommunications-related information is also governed by Part 13 of the Telecommunications Act 1997 (Cth) (see section 8).

Some small businesses (annual turnover of AUD 3 million or less) may otherwise be exempt from parts of the Privacy Act. Regardless of whether that exemption applies to us, OZNUMBER has elected to comply with the APPs as a matter of best practice.

2. Who our services are for

OZNUMBER's services are available only to individuals and businesses located within Australia. We do not offer, market, or sell our services to consumers outside Australia.

3. Information we collect

We collect only the information reasonably necessary to provide our services. Depending on which service you use, this typically includes:

If you are buying a number from us:

• Full name, email address and contact phone number;
• Postal or billing address (when required for tax invoicing);
• Australian Business Number (ABN) or Australian Company Number (ACN), where you buy in a business name;
• Order details (the number you wish to buy, price, correspondence);
• Identity verification documents required by carriers to complete a transfer (see section 4).

If you sell a number to us, or sell back a number you bought from us:

• The mobile number, your name, and your contact details (email or phone);
• The price you are asking, or that we offer you;
• Evidence of your ownership or control of the number, which may include carrier account details, proof of identity, or the carrier's transfer form;
• Bank account details necessary to pay you.

For all visitors:

• Information you voluntarily provide when contacting us by email, WhatsApp or the website contact form;
• Messages you send to our automated chat assistant, and details you enter in the chat's enquiry form;
• Technical information automatically collected when you use our website, such as IP address, device and browser type, and pages viewed.

We do not collect or store payment card details. All payments are processed by PayPal (and, when available, Stripe), whose privacy policies apply to that processing.

4. Identity verification documents

To complete a mobile number transfer — whether we are transferring a number to you, or you are transferring a number to us — Australian carriers require identity verification (for example, a driver's licence, passport, or Medicare card). This information is used solely to verify identity and complete the transfer, and is deleted from our systems once that process has been finalised, unless we are required by law to retain it for longer.

We only collect identity documents to the extent required by carriers or by law. Where practicable, you may deal with us anonymously or under a pseudonym; however, because carriers mandate identity verification to complete a transfer, we will generally be unable to provide our core services without it.

5. How we use your information

• To process your order and issue a tax invoice;
• To coordinate the number transfer with the carrier;
• To assess, verify, and respond to submissions to sell a number to us or to sell one back, including confirming your ownership or control of a number offered to us;
• To make and pay out purchase offers where we agree to buy a number from you;
• To communicate with you about your order, submission, availability and support enquiries, including responding to chat and enquiry-form messages;
• To meet our legal, tax and record-keeping obligations;
• To detect and prevent fraud or misuse of our service, including the acquisition of stolen, disputed, or fraudulently obtained numbers.

We do not use your personal information for marketing to third parties, and we do not sell your personal information.

6. Direct marketing

We will only send you direct marketing (such as updates on number availability or promotions) if you have opted in to receive it. Every marketing communication includes a clear way to opt out, and you may also unsubscribe at any time by emailing info@oznumber.com. We comply with the Spam Act 2003 (Cth) in relation to commercial electronic messages.

7. Disclosure to third parties

We disclose personal information only to the extent necessary to deliver the service you have purchased or requested. This may include:

• Australian mobile carriers and their resellers, for transfer purposes and to verify ownership or control of a number offered to us;
• Payment processors (PayPal and Stripe), including to make payment to you where we buy a number from you;
• Cloud infrastructure, email delivery and AI service providers that host or operate our website and automated chat assistant;
• Sign-in providers (for example Google), if you choose to sign in with them;
• Professional advisers (accountants, lawyers) and regulators, where required;
• Law enforcement or government agencies where required or authorised by Australian law, including where we reasonably suspect a number offered to us is stolen or connected with unlawful activity.

8. Telecommunications-specific obligations

As part of facilitating a mobile number transfer, your name, service address and number details may be required to be provided to the Integrated Public Number Database (IPND), a database maintained under Commonwealth legislation and used for purposes including the Triple Zero emergency call service, law enforcement, and public number directories. We only disclose information to the IPND to the extent required and as mandated by law.

Separately, information about your telecommunications service is protected under Part 13 of the Telecommunications Act 1997 (Cth), which restricts the use and disclosure of such information except in specified circumstances (for example, with your consent, for law enforcement purposes, or as required to provide the service).

9. Overseas disclosure

Some of our service providers (for example, cloud hosting, email delivery and the AI service that powers our chat assistant) may store or process data on servers located outside Australia, including in the United States and the European Union. We take reasonable steps to ensure any overseas recipient handles your information in a manner consistent with the APPs.

10. Data security & retention

We store your data on reputable cloud infrastructure protected by access controls, encryption in transit (HTTPS) and encryption at rest. We retain order, invoice and buyback/sale transaction records for at least five (5) years as required by Australian taxation law. Other records, such as support correspondence, chat messages, unsuccessful submissions, and marketing consent records, are retained only for as long as reasonably necessary for the purpose they were collected, after which they are securely deleted or de-identified. You may request deletion of any information not required by law to be retained.

11. Data breach notification

Where OZNUMBER experiences an "eligible data breach" as defined under Part IIIC of the Privacy Act 1988 (Cth), we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as soon as practicable, and take reasonable steps to reduce any resulting harm.

12. Cookies

Our website uses a small number of first-party cookies that are strictly necessary to keep you signed in and to remember your wishlist. We use third-party advertising and analytics cookies, including from Google Ads and Meta (Facebook) Pixel, to measure the effectiveness of our advertising and understand how visitors use our site. These providers may place cookies on your device when you visit oznumber.com. You can manage or opt out of these cookies through your browser settings, or via Google's Ads Settings and Meta's ad preferences.

13. Children's privacy

Our services are not intended for, or directed at, individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.

14. Accessing and correcting your information

You have the right to request access to, or correction of, the personal information we hold about you. Email info@oznumber.com and we will respond as soon as practicable, and generally within 30 days.

15. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a new "Last updated" date.

16. Contact

OZNUMBER
Email: info@oznumber.com
Website: oznumber.com