Terms of Service

1. About these terms

These Terms of Service ("Terms") govern your access to and use of the website oznumber.com and any goods or services supplied by OZNUMBER (ABN 33 646 580 751) (the "Seller", "we", "us"). By placing an order you agree to be bound by these Terms.

These Terms are governed by the laws of Australia. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.

Our collection and handling of your personal information is described separately in our Privacy Policy, which forms part of these Terms.

2. Eligibility

You must be at least 18 years of age and legally able to enter into a binding contract. Our services are available only to individuals and businesses located within Australia; we do not offer, market, or sell our services to consumers outside Australia. When purchasing in a business name, you warrant that you are authorised to bind that business and that its ABN/ACN is current.

3. What we sell (nature of the number)

Australian mobile numbers are a public resource administered by the Australian Communications and Media Authority (ACMA) under the Telecommunications Numbering Plan 2025 (Cth). ACMA allocates rights of use over numbers to carriers and carriage service providers; carriers in turn issue the right to use a number to end-users under their standard form of agreement.

Accordingly, OZNUMBER does not sell ownership of any mobile number. What we sell is our service of arranging for a specific number to be ported (transferred) to a mobile service in your name (or your nominated business's name) with a carrier of your choice, so that you become the registered end-user of that number.

Once porting is complete, your ongoing right to use the number is governed solely by your agreement with your chosen carrier. Carriers may recover, suspend or reallocate a number in accordance with the Numbering Plan and their own terms — including, for prepaid services, where the service is not recharged or used for an extended period, or where an account is closed for non-payment. OZNUMBER has no control over, and accepts no responsibility for, a carrier's recovery of a number after porting.

We take reasonable steps to verify that a number is portable before listing it for sale, but we do not warrant that a number is free of any prior carrier-imposed block, outstanding balance, or other encumbrance attaching to the number before you acquired it. If porting cannot be completed for this reason, clause 6 (Porting the number) applies.

4. Orders, availability & pricing

• Placing an order is an offer to purchase; a binding contract is formed only when we confirm the number is still available and issue you a payment link.
• All prices are in Australian Dollars (AUD) and are inclusive of GST where applicable.
• We reserve the right to correct pricing errors and to decline any order.
• If a number becomes unavailable after your order but before payment, no contract is formed and you owe nothing.

5. Payment

Payment is due in full via the payment link we provide. We accept PayPal, and also accept Stripe where applicable. We do not store your card details. We are not obliged to commence porting until full cleared payment has been received. Because we do not own the number, no property in the number itself passes to you; what passes on payment is our commitment to arrange the port.

6. Porting the number

We will arrange for the number to be ported into your name once we receive your order and the necessary porting information, and will confirm the expected completion date. You must provide accurate personal or business identification and cooperate with the porting process.

Once the number has been successfully ported into your name, our service is complete. From that point on, your choice of carrier, plan, pricing, network coverage, and ongoing use of the number is entirely your own responsibility and has nothing to do with OZNUMBER.

If porting fails because of a pre-existing block, debt, or restriction on the number itself that could not reasonably have been detected at the time of listing, this is a failure on our part to deliver what you purchased, and we will refund you in full. This does not limit any right you have under the Australian Consumer Law. See our Refund Policy for how other porting outcomes are handled.

7. Buyer obligations

You agree not to use any number purchased from us for:

• Unsolicited marketing (spam), scams, phishing or fraud;
• Harassment, threats or any unlawful conduct;
• Any use that breaches the Telecommunications Act 1997 (Cth), the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), or ACMA rules.

We may cooperate with law enforcement and refuse further service to any buyer who engages in such conduct.

8. Refunds & change of mind

Because each number is a unique, one-of-a-kind item that we secure and reserve for you at the point of sale, we do not provide refunds for change of mind after payment is received. Refunds are available only where required by the Australian Consumer Law, or where OZNUMBER is unable to deliver the number you purchased. Full details are set out in our Refund Policy.

9. Consumer guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods or services remedied if they fail to be of acceptable quality and the failure does not amount to a major failure.

10. Limitation of liability

To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law, our total aggregate liability to you arising out of or in connection with any order is limited to the price you paid for that order. We are not liable for indirect, consequential, incidental or special loss, including loss of profits, revenue, data or business opportunity.

11. Intellectual property

The website design, logos, wording and imagery on oznumber.com are owned by OZNUMBER. You may not copy, republish or use them without our written permission.

12. Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at info@oznumber.com of any unauthorised use of your account or any other breach of security. We are not liable for any loss arising from your failure to keep your account credentials secure.

13. Changes

We may amend these Terms from time to time. The version published on this page at the time you place an order applies to that order.

14. Governing law

These Terms are governed by the laws of Australia. You and OZNUMBER submit to the non-exclusive jurisdiction of the Australian courts.

15. Contact

Email: info@oznumber.com