Terms of Service

1. About these terms

These Terms of Service ("Terms") govern your access to and use of the website oznumber.com and the goods and services supplied by OZNUMBER (ABN 33 646 580 751) ("OZNUMBER", "we", "us"). They cover three services:

• Part A — Buying a number from us (clauses 5 to 10);
• Part B — Selling a number to us (clause 11);
• Part C — 12-month buyback of a number you bought from us (clause 12).

Clauses 1 to 4 and 13 to 20 apply to all three.

These Terms are governed by the laws of Australia. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.

Our collection and handling of your personal information is described in our Privacy Policy, which is a separate document.

2. Eligibility

You must be at least 18 years of age and legally able to enter into a binding contract. Our services — including the sale of numbers to you and the purchase of numbers from you — are available only to individuals and businesses located within Australia; we do not offer, market, or sell our services to consumers outside Australia. When buying or selling in a business name, you warrant that you are authorised to bind that business and that its ABN/ACN is current.

3. Accepting these Terms

You accept these Terms when you tick the box confirming you have read and agree to them at checkout (Part A), or on the Sell Your Number form (Parts B and C), and then proceed. If you do not agree, please do not proceed. The version of these Terms published on this page at the time you tick the box applies to your transaction.

4. Our automated assistant

Our website chat is an automated assistant. Its answers are general information only, are not an offer, quote or confirmation of price or availability, and do not change these Terms. Price and availability are confirmed only at checkout or in our written confirmation.

5. What we sell (numbers sold by OZNUMBER)

Australian mobile numbers are a public resource administered by the Australian Communications and Media Authority (ACMA) under the Telecommunications Numbering Plan 2025 (Cth). ACMA allocates rights of use over numbers to carriers and carriage service providers; carriers in turn issue the right to use a number to end-users under their standard form of agreement.

Accordingly, OZNUMBER does not sell ownership of any mobile number. What we sell is our service of arranging for a specific number to be transferred into your name (or your nominated business's name) as the registered account holder with the carrier, so that you become the registered end-user of that number. After the transfer you may stay with the number's current carrier, or move the number to any carrier and plan of your choice.

Once the transfer is complete, your ongoing right to use the number is governed solely by your agreement with your carrier. Carriers may recover, suspend or reallocate a number in accordance with the Numbering Plan and their own terms — including, for prepaid services, where the service is not recharged or used for an extended period, or where an account is closed for non-payment. OZNUMBER has no control over, and accepts no responsibility for, a carrier's recovery of a number after transfer.

We take reasonable steps to verify that a number can be transferred before listing it for sale, but we do not warrant that a number is free of any prior carrier-imposed block, outstanding balance, or other encumbrance attaching to the number before we acquired it. If the transfer cannot be completed for this reason, clause 8 applies.

6. Orders, availability & pricing

• When you complete checkout and your payment is successfully received, we will send you an order confirmation by email. A binding contract for the purchase is formed when your payment is received and we send that confirmation.
• Where you submit an order request or enquiry through our website instead of paying at checkout, or we arrange a purchase with you directly (for example by message or email), a binding contract is formed when we confirm in writing that the number is available and you pay through the payment link we send you. You are not charged before we confirm.
• All prices are in Australian Dollars (AUD) and are inclusive of GST where applicable.
• We reserve the right to correct pricing errors and to decline or cancel any order. If we cancel an order (for example because a number is no longer available), we will refund you in full.

7. Payment

Payment is due in full at checkout (or, for an order request, enquiry or direct arrangement, through the payment link we send you). We accept card payments through Stripe and payments through PayPal. We do not store your card details. We are not obliged to begin the transfer until full cleared payment has been received. Because we do not own the number, no property in the number itself passes to you; what passes on payment is our commitment to arrange the transfer.

8. Transferring the number to you

We will arrange for the number to be transferred into your name once we receive your order and the necessary identification and transfer details, and will confirm the expected completion date. You must provide accurate personal or business identification and cooperate with the carrier's transfer process; the carrier verifies identity as part of that process.

Once the number has been successfully transferred into your name, our service is complete. From that point on, your choice of carrier, plan, pricing, network coverage, and ongoing use of the number is entirely your own responsibility and has nothing to do with OZNUMBER.

If the transfer fails because of a pre-existing block, debt, or restriction on the number itself that could not reasonably have been detected at the time of listing, this is a failure on our part to deliver what you purchased, and we will refund you in full. This does not limit any right you have under the Australian Consumer Law. See our Refund Policy for how other transfer outcomes are handled.

9. Buyer obligations

You agree not to use any number purchased from us for:

• Unsolicited marketing (spam), scams, phishing or fraud;
• Harassment, threats or any unlawful conduct;
• Any use that breaches the Telecommunications Act 1997 (Cth), the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), or ACMA rules.

We may cooperate with law enforcement and refuse further service to any buyer who engages in such conduct.

10. Refunds & change of mind (for purchases)

Because each number is a unique, one-of-a-kind item that we secure and reserve for you at the point of sale, we do not provide refunds for change of mind after payment is received. Refunds are available only where required by the Australian Consumer Law, or where OZNUMBER is unable to deliver the number you purchased. Full details are set out in our Refund Policy.

12-month buyback. If you change your mind after the transfer, you may be able to sell the number back to us under Part C (clause 12), at the price you paid less the fees set out in clause 12.2. Those fees are disclosed here so you can see them before you buy.

11. Selling a number to OZNUMBER

This Part covers a number you own or control that you did not buy from us (or that you bought from us more than 12 months ago). If you bought your number from us within the last 12 months, see Part C.

11.1 Who can sell. You may only sell a number to us if you are the current registered account holder of that number with an Australian carrier, or you otherwise lawfully own or control the right to deal with it (for example, as the authorised representative of a business that holds it). You must be at least 18 years of age and, if selling on behalf of a business, be authorised to bind it.

11.2 How the transfer works. To complete a sale, you and OZNUMBER each provide identity documents and sign the carrier's transfer form so that the number is transferred into OZNUMBER's name as account holder. The carrier verifies identity as part of that process. We may ask you for additional proof that you are entitled to sell the number, and may decline to proceed only on the grounds in clause 11.5.

11.3 Price and offers. Any indicative price or "no-obligation offer" shown on our website, given verbally, or given by email is an estimate only and does not bind us. A binding offer exists only once we confirm a specific payout amount to you in writing (by email) and you accept it in writing. After you have accepted, we may withdraw the offer before the transfer completes only on the grounds in clause 11.5; we will not change the amount without your written agreement. You may withdraw at any time before the transfer completes, at no cost (see clause 11.7).

11.4 Payment. Where you have accepted a confirmed offer, we pay the agreed amount by bank transfer to your nominated account once the number has been successfully transferred into OZNUMBER's name and we have confirmed completion. We will provide an estimated timeframe when we confirm the offer. You are never asked to pay OZNUMBER anything in connection with a sale to us.

11.5 When we may decline or withdraw. We may decline to make an offer, delay processing, or withdraw an offer before the transfer completes, without liability to you, only where: (a) we cannot verify that you are entitled to sell the number, or the carrier's identity verification cannot be completed (for example, the details do not match the carrier's records); (b) the number is subject to a carrier-imposed block, debt, dispute or restriction; (c) we reasonably suspect the number is stolen, fraudulently obtained, or connected with unlawful activity; or (d) completing the purchase would, in our reasonable view, expose us to legal or regulatory risk. If we withdraw, no payment is due either way and you keep your number.

11.6 Your warranties. By selling a number to us, you warrant that: (a) you are the lawful registered account holder of the number, or otherwise have the full legal right to sell and transfer it; (b) the number is not subject to any undisclosed debt, dispute, restriction, or third-party claim; (c) you have not obtained the number, and are not offering it, in connection with any unlawful activity; (d) the information you provide is true and accurate; and (e) before the transfer, you have removed or unlinked the number, to the best of your ability, from any third-party accounts, apps or services you control that use it (including banking, social media, messaging apps and two-factor authentication). If you breach these warranties, you must compensate us for the reasonable, direct loss we suffer as a result, including where a third party successfully asserts a better right to the number.

11.7 Cancelling. You may withdraw a submission at any time before you accept a confirmed written offer, and may still withdraw after acceptance at any time before the transfer completes. Because no payment is made until the transfer completes, nothing is owed by either party and you keep your number.

11.8 Fraud prevention and reporting. Where we become aware of a specific reason to suspect a number is stolen, fraudulently obtained, or otherwise connected with unlawful activity, we may decline to proceed and, where appropriate, report the matter to ACMA, the relevant carrier, or law enforcement. Submitting a number to us for assessment does not create any right to have an offer made or completed.

11.9 No valuation or investment advice. Nothing in this service, including any price we offer, is a representation about the current or future value of any mobile number, and must not be relied on as financial, investment, or valuation advice.

12. Selling back a number you bought from us

12.1 Eligibility. If you bought your number from OZNUMBER within the last 12 months, we will buy it back on the terms of this clause, provided that: (a) the number is still registered in your name (or your nominated business's name) and you have not sold or transferred it to anyone else; (b) the number is not subject to any carrier-imposed block, debt or restriction that arose after your purchase; (c) the number has not been used in breach of clause 9; and (d) you complete the transfer under clause 11.2.

12.2 Price and fees. We will pay you the price you actually paid us for the number (as shown on your receipt), less: (a) an 8% handling fee, and (b) a dormancy fee of $14 per month for up to 6 months (capped at $84 in total), reflecting the minimum period we typically need to hold a number before it can safely be relisted. These fees are fixed and are not negotiable. After 12 months from your purchase date, this clause no longer applies and any offer we make will be under Part B.

12.3 When we may decline. We may decline a buyback under this clause only if you do not meet the conditions in clause 12.1, or one of the grounds in clause 11.5 applies.

12.4 Process and payment. Clauses 11.2 (how the transfer works), 11.4 (payment), 11.6 (your warranties), 11.7 (cancelling) and 11.8 (fraud prevention) apply to a buyback in the same way as to a sale under Part B.

13. Consumer guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods or services remedied if they fail to be of acceptable quality and the failure does not amount to a major failure.

14. Limitation of liability

To the maximum extent permitted by law, and without limiting your rights under the Australian Consumer Law, our total aggregate liability to you arising out of or in connection with any transaction under these Terms is limited to the price you paid (for a purchase from us) or the confirmed payout amount (for a sale or buyback to us). Subject to the same, we are not liable for indirect, consequential, incidental or special loss, including loss of profits, revenue, data or business opportunity.

15. Intellectual property

The website design, logos, wording and imagery on oznumber.com are owned by OZNUMBER. You may not copy, republish or use them without our written permission.

16. Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at info@oznumber.com of any unauthorised use of your account or any other breach of security. We are not liable for any loss arising from your failure to keep your account credentials secure.

17. Changes

We may amend these Terms from time to time. The version published on this page when you tick the box (clause 3) applies to that transaction.

18. Governing law

These Terms are governed by the laws of Australia. You and OZNUMBER submit to the non-exclusive jurisdiction of the Australian courts.

19. General

If any part of these Terms is found to be unenforceable, the rest continues to apply. A failure by either of us to enforce a right is not a waiver of it. Notices to you will be sent to the email address you provided; notices to us should be sent to info@oznumber.com.

20. Contact

Email: info@oznumber.com