Refund Policy

1. Nature of the goods

Every mobile number sold on oznumber.com is a one-of-a-kind item. Once you have paid, the number is removed from sale and reserved exclusively for you and the specific carrier port you have requested. For this reason, and consistent with common practice for unique or bespoke goods, refunds for change of mind are not offered.

2. Before payment

You are never charged until we have confirmed the number is still available and you have accepted the payment link we send you. Up to that moment, you may cancel your order at no cost simply by replying to our email or contacting us.

3. After payment — change of mind

Once we have received cleared payment, the sale is final and no refund is offered for change of mind, buyer's remorse, incorrect number selection, or a subsequent decision not to proceed with the port.

You remain free to sell or transfer the number to another eligible person or business after it has been ported to you.

4. Full refund — where OZNUMBER cannot deliver

You are entitled to a full refund of the price paid where any of the following applies through no fault of yours:

• The number was mistakenly sold twice or was in fact not available for sale at the time we accepted your payment;
• We are unable to secure release of the number from the losing carrier for reasons within our control;
• We cancel the sale on our side for any reason unrelated to your acts or omissions;
• We fail to complete the port within a reasonable time and you elect to cancel rather than wait longer.

In each of these cases we will refund 100% of the amount you paid using your original payment method, generally within 5 business days of confirming the failure. No administration fee is deducted.

5. When a port fails for reasons outside our control

Where a port cannot be completed because of factors that are your responsibility or that of your carrier — for example:

• You provide inaccurate or mismatched identification details to the gaining carrier;
• You fail to respond within a reasonable time to porting requests from the gaining carrier;
• Your account with the destination carrier is closed, suspended, or otherwise ineligible to accept a port-in;
• You cancel the port-in request with your carrier;

the sale remains complete and no refund is due. We will, however, work with you in good faith to reschedule the port within a reasonable period at no additional charge.

6. Your rights under the Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that applies to you under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) and cannot lawfully be excluded.

You are entitled to a replacement or refund for a major failure of the goods or services we supply, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods or services remedied if they fail to be of acceptable quality and the failure does not amount to a major failure.

7. Chargebacks

Please contact us at info@oznumber.com before initiating a chargeback. Most disputes can be resolved quickly and in full without involving your payment provider. If a chargeback is initiated in circumstances where a refund is not due under this policy or the Australian Consumer Law, we will contest it with the underlying evidence.

8. How to request a refund

Email info@oznumber.com from the address used at checkout and include:

• The mobile number purchased;
• Your order date;
• The reason you are requesting a refund.

We will respond within one (1) business day and, where a refund is payable, process it within five (5) business days to your original payment method.

9. Contact

OZNUMBER (ABN 33 646 580 751)
Email: info@oznumber.com